Who do you serve?

Posted by Stephen M. Nipper at May 22, 2005 09:26 PM

Following up on Doug's earlier post on billable hour calculators, I see that Richard A. Hall of the Managing the Business of Law blog, talking about the same topic, commented:

Counting hours has absolutely NOTHING to do with serving the client, and EVERYTHING to do with serving the firm.
How true is that?

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